TERMS & CONDITIONS

Terms and Conditions

Welcome to Palla Boutique Hotel! We strive to provide you with a comfortable and enjoyable stay. Please take a moment to review our terms and conditions.

Room Rates and Reservations

1. Best Available Rate: Our Best Available Rate includes a continental breakfast for each guest.
2. Special Rate: We offer a Special Rate option that does not include breakfast.
3. Room Preferences: While we will do our best to accommodate specific room or suite requests, we can only guarantee the booked category, not a particular room or suite.

Pricing and Charges

1. Service Charge: All room rates are subject to a 10% service charge.
2. Sales Tax: Persons domiciled in Peru are subject to an additional 18% sales tax on room rates.

Tax Regulations

1. Additional Fee for Peruvian Citizens and Long-term Visitors: In accordance with local tax laws, Peruvian citizens and foreigners staying more than 59 days in Peru must pay an additional 18% fee (IVA).
2. Tax Exemption Requirements:

• To be exempt from the 18% IVA, guests must present a copy of both their immigration card and passport upon check-in.
• Both documents are required for fee exemption; otherwise, the fee will be applied.

1. Business Travelers: Foreign business travelers requiring a printed invoice will be subject to the 18% fee, regardless of their stay duration in Peru.
2. Reservation Costs: The 18% fee is not automatically included in the total reservation cost and will be added as applicable.

General Policies

1. Check-in and Check-out: Check-in time is at [insert time], and check-out time is at [insert time]. Late check-out requests may be subject to additional charges.
2. Cancellation and Refunds: Cancellations must be made [insert policy details, e.g., "48 hours before check-in"] to avoid a penalty fee. Refunds will be processed according to our cancellation policy.
3. Payment Methods: We accept the following payment methods: [insert payment methods, e.g., credit cards, cash].
4. Non-smoking Policy: Palla Boutique Hotel is a non-smoking property. Smoking is prohibited in all rooms and public areas.

Liability

1. Damage and Theft: Guests are responsible for any damage or theft caused during their stay and will be charged accordingly.
2. Lost Items: The hotel is not responsible for any personal items lost or stolen on the premises.

Amendments

1. Policy Changes: Palla Boutique Hotel reserves the right to amend these terms and conditions at any time without prior notice. Guests are encouraged to review these terms regularly.

Thank you for choosing Palla Boutique Hotel. We look forward to providing you with an exceptional experience in Arequipa! For any questions or assistance, please contact our front desk at contacto@palla.pe

Cancellation Policy
Cancellations free of charge can be made up to 7 days before arrival during the normal season.
For Trade fairs, the cancellations free of charge must be made up to 15 days before arrival. 
Cancellations made later on will be charged with 80% of the entire stay.
Cancellations made on the same day of arrival will be charged with 100% of the entire stay. 
Non-refundable. With a non-refundable rate, guests pay the full price if they cancel, make changes or don't show up.